The Echo Show – Amazon's touchscreen-based and Alexa voice-control product – has been through some ups and downs in its short life. The original model marked a step change for the Echo family – which until then didn't offer a screen-based solution – but didn't quite live up to its billing (woes like not being able to display YouTube videos because of a dispute with Google didn't help).

For the second-generation new-and-improved Echo Show, which we've spent a number of days living with, there's a neater design that's perfect for being used in a family room or a kitchen area. Don't think of it as a tablet replacement, rather a nice extra for the family to obtain key information they want to know – where visual, audible or both.

While Echo Show was a unique proposition when it first launched, there are now several competitors, including Google Home Hub and Lenovo Smart Display – both of which use the Google Assistant rather than Alexa and, therefore, exist in a different family. Not to mention Amazon's own Echo Spot, the smaller-screen 'bedside table' experience.

Does the Echo Show sequel live up to its billing for round two?

Design, display and sound

  • Large 10.1-inch HD (1,280 x 800) touchscreen display
  • Dual 2-inch Neodymium drivers, passive bass radiator
  • Buttons: volume up/down, mic on/off
  • 246 x 174 x 107mm; 1.7kg
  • White or charcoal finishes

The redesigned and rethought Echo Show is more of an entertainment device than the outgoing model. That's thanks to two standout features: its 10.1-inch HD touchscreen display and beefed-up audio.

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Although it's larger overall than its predecessor – the screen is 3-inches bigger than the 7-inch panel before – the new Echo Show doesn't appear as bulky or clunky looking by design. There's not heaps of space assigned to a front-facing speaker this time around, making for a far better-looking product.

Instead, the second-gen Echo Show features upgraded side-firing speakers with 2-inch Neodymium drivers that really can fill a room with sound. Amazon worked with Dolby on the sound processing. It'll be more than enough punch for your kitchen – unless you've got a food preparation area to rival Downton Abbey.

As it's possible to stream to Show from your Bluetooth device, this Amazon device remains appealing even if you don't use Spotify or Amazon Music (which the Echo supports natively).

However, one disadvantage with the Show's audio is that it can be too bass-heavy. That's fine if you're listening to most types of music – and like listening to it at a decent volume – but at low volumes the mids and highs get lost, to the point that other members of the Pocket-lint family remarked that bass was coming through into another room.

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The 10.1-inch display is sharp enough, but we had fully expected a higher resolution at this scale. Our guess is that's a certain for next year's model. But as video playback isn't really a strength of the Show's software offering – more on that later – it isn't a dealbreaker.

There are other display issues: it's very glossy and thus there are plenty of reflections; it's also not the brightest going. In a bright room – say a kitchen with numerous downlighters – you may find this is a problem when trying to read text on the screen. 

Hardware and specs

  • Intel Atom hardware
  • 5-megapixel webcam
  • Zigbee smart hub on board
  • Alexa Calling, Drop In, Skype forthcoming

Aside from the new display and audio, the Intel Atom-based Echo Show has a few other new specs and software enhancements of note. 

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Just like with the Echo Plus, the Show offers a built-in Zigbee smart hub, so you can now ask Alexa to discover new smart home devices – providing they're Zigbee compliant.

There's a 5 megapixel camera for HD video calling – as with the original device you can use it for Drop In calls to friends and family – and Amazon is also pretty pally with Microsoft, so Skype is also coming to Echo Show (although the skill – which is essentially a third-party app that enables you to use Alexa – isn't available at the time of writing). If you regularly use Skype to contact friends and family it's a welcome addition, as you'll be able to just ask for your Skype contacts by name.

There are eight microphones on the Echo Show, but just like all Alexa devices there are times when Echo Show doesn't hear you – usually through talking too fast or too quietly. Generally, though, the mic pick-up is pretty decent and you'll be heard most times you say the 'Alexa' activation word. 

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Coincidentally, easier setup is coming to many Echo devices via the Alexa app (which itself is much improved since first launch), but setting up the Echo Show is still a little slow since you'll need to enter your Amazon account username and password on screen at present. 

Software and Alexa

  • No YouTube integration
  • Step-by-step cooking instructions
  • Two-way Ring communication is coming

It's still an elephant in the room that the Echo Show can't fully play YouTube videos. Amazon has worked to circumvent this by striking a deal with Vevo to stream its music videos. Good as that is, it's not YouTube, right?

There's another slightly clunky workaround though. As the Echo Show now offers browsers – Silk and Mozilla Firefox are now on board – it's possible to access YouTube.com. Thanks to touchscreen controls, it's possible to navigate your way around the browser, so you aren't needing to ask Alexa to navigate you around as you are with many Alexa skills. This does solve the problem, just not in the most eloquent of ways like a dedicated skill via an app would.

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The Echo Show is great for visualising some of the simpler commands you can give Alexa: weather comes alive; a run-down of your calendar in spoken word; and more. It's much like Google's Home Hub in this regard.

But it's where the third-party skills come in that things go awry. There are stacks of Alexa skills, of course, but many of them aren't optimised for Echo Show and the overall impression is still of patchy support for Amazon's touchscreen devices.

The marriage between Alexa as a voice assistant and Show as a screen-based device isn't quite aligned and you'll find yourself trying to touch your way through a skill when you actually need to give the next command with your voice. This can feel a lot more laboured than just getting your phone out and finding the information another way.

A lot of this is due to the poor information and graphics displayed on screen. A basic example of this is if you ask "Alexa, play Radio 1", then the BBC skill opens and you just see the letters BBC on screen. There's no indication of what station it is or what show. Ask "Alexa, play Radio 1 from TuneIn", and you'll see the station logo and name. 

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You can watch Amazon Prime video content but we don't think Show is the ideal device for consuming content for any length of time – it's fine to play the kids a cartoon while you're making dinner, but you're not going to stand there and watch the entirety of The Greatest Showman on it. And it's excellent for Amazon Music – the screen will even show you lyrics now for many tracks.

Amazon now owns smart doorbell company Ring. You can currently view what's happening at your door by saying "Alexa, show me the front door", but a future update will also offer two-way communication through the Show itself. If you have a Ring doorbell already, that's a compelling reason to buy an Echo Show. 

Hands-free recipes were another selling point of the original Show. Amazon has now partnered with several cooking sites to provide instructional videos for the updated Show, as well as step-by-step instructions should you need them. 

Verdict

The new Echo Show ups the ante, especially in terms of the beefier sound and larger display than the original. It was crucial that the Show improved its audio offering, not least because we're all looking for better quality sound from smart speakers and devices. That's what makes it such a compelling smart speaker for the kitchen.

However, Echo Show still has room for improvement. We'd expect a higher-resolution screen next time around. There's plenty of work to do on the software side too. The lack of YouTube support is glaring, while many Alexa skills simply aren't optimised to take advantage of the screen. As such the Echo Show is in an interesting place where Amazon-designed software elements work well (shopping is great as you'd expect) but third-party stuff often doesn't.

As a next step on the journey, the new Echo Show is well-poised to be the essential kitchen device if you're an Amazon and Alexa devotee. It's better sounding than Google's Home Hub, too, which will further cement its position.

Price when reviewed:
£330

Also consider 

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Google Home Hub

If you're invested in the Google Assistant rather than Alexa then you probably want the Home Hub instead. It's a similar device to Echo Show but has a smaller 7-inch display and smaller sound output. However, it has native YouTube, of course, and it'll also connect to Nest devices – so you'll be able to see video from the Nest Doorbell, for example.