Samsung’s $1,980 smartphone appears to be breaking for some users after just a single day or two of use. Review units given to Bloomberg, CNBC, The Verge, and other journalists were unusable within 48 hours. Reporter Mark Gurman was one of the first to share his experience, though he noted he accidentally removed a "protective layer/film" from the phone that may have contributed to the problem.
UPDATE: Samsung has emailed Pocket-lint the following statement: "A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
"Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers."
Original story continues:
Gurman added that his fingernails left what seems like a "permanent indent" on the phone's screen. YouTuber Marques Brownlee, who also peeled off the film, is experiencing a malfunctioning display, too. Other reviewers, however, have used their phones as normal and still reported that their screens have stopped working. They appear to be disconnecting or flashing on and off until disabled.
The Verge’s Dieter Bohn claimed his unit had a defective hinge with a “small bulge” that perhaps causes the folding screen to “slightly distort".
We've contacted Samsung for a comment and will update this post when we learn more. Samsung just started taking pre-orders for the Galaxy Fold last weekend, prior to a full retail launch on 26 April. It's safe to say anyone who has pre-ordered might be feeling regret at this point.
We're hoping Samsung figures out these issues before shipping the Fold out to buyers. The last thing it needs is another global recall on its hands.
Broken Galaxy Fold examples
After one day of use... pic.twitter.com/VjDlJI45C9April 17, 2019
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw— Mark Gurman (@markgurman) April 17, 2019
SUPER YIKES: something happened to my Galaxy Fold screen and caused a bulge. I don’t know how it happened, and I’m waiting to hear back from Samsung. It’s broken. https://t.co/p1014uB01D pic.twitter.com/3FZJkWtSKr— Dieter Bohn (@backlon) April 17, 2019
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.— Marques Brownlee (@MKBHD) April 17, 2019
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr