Pocket-lint is supported by its readers. When you buy through links on our site, we may earn an affiliate commission. Learn more

(Pocket-lint) - EE has made significant steps in closing its customer service operations overseas and bringing the entire operation back to the UK and Ireland. All of its Pay Monthly customer service calls are now localised.

It also promises that Pay As You Go and Home Broadband customer calls will be in the UK and Ireland by the end of 2016.

That means you will always speak to an on-shore assistant when you call for help.

The company believes that by handling 100 per cent of its customer service calls in the UK and Ireland, customer satisfaction will be greatly improved. Such a move has been high on customer wishlists for a while.

More than 600 new jobs are being created in Merthyr Tydfil, North Tyneside, Plymouth and Ireland by the end of June.

READ: Your EE 4G phone will work "everywhere you go" by 2020

These are "areas that are challenged from an unemployment point of view," we were told by EE CEO Marc Allera.

Best smartphones 2021 rated: The top mobile phones available to buy today

They will benefit greatly through the company's "apprenticeship schemes for young people".

"Increasingly customers expect better service online, over phone and in store. We have a long way to go and this will go a long way to improve things," said Allera.

"By Christmas, every single one of our EE customers will talk to someone in the UK or Ireland."

He also promised that the costs of hosting service centres in the UK instead of India and other overseas locations will not mean EE customer bills will increase. The cost of running the centres will be offset by various financial benefits, including a reduction in the number of complaints and calls thanks to better service.

Writing by Rik Henderson. Originally published on 24 April 2016.