Now that people are getting their hands on the iPhone X, many are struggling to understand some of the new features and gestures, while others are realising that that there a few problems to overcome too.
The iPhone X is undoubtedly the biggest and boldest change to the iPhone so far. In our review of the device, we praised its stunning OLED display, compact size, premium build quality, wireless charging capability, and Face ID unlocking feature. At £999, one would expect perfection, but, of course, nothing is perfect - not even the latest and greatest from Apple.
Here are a few problems you might have encountered and how to solve them.
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Apple iPhone X problems
According to Apple, the new iPhone X has the most durable glass ever used on a phone, thanks to a strengthening layer that is 50 per cent deeper. However, SquareTrade, a company that provides additional warranties for devices, recently put the phone through its breakability tests and ultimately determined that the glass back and lack of a home button make it "the most breakable iPhone ever."
Pocket-lint can also confirm the iPhone X seems really fragile. Our US news editor had the phone for 3 days, wrapped in a case, and still managed to somehow crack the front glass without ever dropping it.
Depending on how it’s cracked you might be able to get a free replacement, so get on the phone double quick to your carrier or the store you bought it from. If you’ve just been stupid and dropped it, then you should probably hope you’ve got insurance, or have gone with O2 in the UK. The UK network is offering one free screen replacement with some contracts.
Shifts in colour and hue on the display
Don't panic, you aren't going mad. When looking at the OLED screen at certain angles you notice slight shifts in colour and hue. This, says Apple, is perfectly normal.
The display shows "burn-in" or "image persistence"
"With extended long-term use, OLED displays can also show slight visual changes," explains Apple in a support document. "This is also expected behaviour and can include 'image persistence' or 'burn-in' where the display shows a faint remnant of an image even after a new image appears on the screen. You can do a number of things to avoid it happening in the first place:
- Making sure your phone is always running the latest version of iOS
- Use auto-brightness to automatically adjust the brightness of the display. It's on by default can you can check the settings by going to Settings, General, Accessibility, Display Accommodations
- Set your iPhone X to turn off the display when not using it
- Avoid displaying static images at maximum brightness for long periods of time
Face ID won't work if you cover your mouth, nose or eyes
Apple said its new device-unlocking feature, Face ID, would recognise you even if your appearance abruptly changes due to things like beards, hats, scarves, glasses, contact lenses, and sunglasses. However it doesn't work when a scarf is wrapped over your mouth. It's wintertime, and we've tested this; it doesn't work.
Face ID doesn't work when the iPhone X is in landscape
You're lying in bed and you want to unlock iPhone X. No problem, the iPhone works in the dark, and with your eyes full of sleep, but what Face ID isn't capable of is working when the iPhone is held landscape. To open your Apple smartphone with the swanky new facial recognition software you have to hold the phone out in front of you in portrait.
Many apps aren't optimised for the new display
Apps that haven't been optimised for the iPhone X show massive "software bezels" - black borders - at the top and bottom, basically making the phone look like the iPhone 8. Many apps aren't updated yet, including Google Maps, Google Calendar, YouTube Kids, Skype, Spotify, even Kim Kardashian's beauty app, to name a few. They all run with software bezels, though, in time we suspect they'll update, but if the experience isn't up to what you expected, have a chat with the individual app maker rather than Apple.
Unresponsive display in the cold
There were early reports of a problem with iPhone X causing the display to be unresponsive in the cold. Apple responded saying that they knew about the problem and promptly issued software update to fix the problem. That update would take you to iOS 11.1.2.