(Pocket-lint) - Amazon is warning Amazon Echo Buds owners to update their earbuds due to a potential safety issue. Here's everything you need to know, including the fix.
What's wrong with the Echo Buds?
In an email to Echo Bud owners, Amazon said it has determined "in very rare cases" it is possible for the Echo Buds to "overheat while in the charging case". It reportedly first became aware of the overheating issue through a customer report, and that there have been “a limited number of cases".
There have been no injuries reported so far, according to Amazon.
How is Amazon fixing the issue?
The company has released firmware (a software update) that remedies the entire issue and improves the long-term battery performance of the Echo Buds.
When will the update be available?
The software update containing Amazon's fix for the Echo Buds is now available for all Echo Buds users (as of 15 July 2020).
How to check for the update
If you own a pair of Amazon Echo Buds, you can check on the software update through the Amazon Alexa app. They need at least 30 per cent battery to update. You should keep them in their case and next to your phone for 30 minutes before you check for the software update in settings.
- Open the Amazon Alexa app.
- Navigate to Devices > Echo & Alexa > Echo Buds > About.
- The software number visible should be 318119151 or higher.
Note: You may need to briefly open the Echo Buds' case to ensure they’re connected to your device and the Alexa app.
Want to know more?
Check out our Echo Buds review.