Electronic Arts will be offering a free game title to SimCity owners, following a troublesome launch that left users unable to access the new game

As we noted on the game's launch evening, even with the DVD version of the game, we had to wait 45 minutes to get into an available server slot. Once in a server, we found the game still not working, leaving a frustrated Ian Morris.

READ: Hands-on: SimCity review

Electronic Arts' Lucy Bradshaw apologised to users in a blog post, saying: "A lot more people logged on than we expected. More people played and played in ways we never saw in the beta."

In the first 48 hours availability, the company then increased its server capacity by 120 per cent, dropping the number of disrupted experiences by roughly 80 per cent.

As an apology to SimCity owners, Electronic Arts will be offering a free PC download game from the EA portfolio. On March 18, SimCity players who have activated their game will be emailed with directions on how to download. 

The debacle has caused a one-star rating for the new game on Amazon's US store. Furthermore it has been completely pulled from the UK store until issues are fixed, which Electronic Arts says it is committed to doing.