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WhatsApp terms and conditions update: What you need to do and why

, Former associate editor · ·
Analysis Interpretation of the news based on evidence, including data; projecting how events might unfold based on past events or how products and services compare against each other.
  • WhatsApp has launched a new privacy policy - here's what you need to do

(Pocket-lint) - Facebook-owned WhatsApp is asking its users to sign up to a new terms and conditions agreement. Here's what's happening and why. 

Yes, in January 2021 WhatsApp launched a new privacy policy which a splash screen in the app tried to get you to sign up for.

Some users saw it as Facebook trying to get more of people's personal information and a large number of people flocked to rival chat apps like Telegram and Signal - although that doesn't necessarily mean they stopped using WhatsApp of course.

WhatsApp had to slow down the rollout of the updated terms and said it would give more time. Note that it did not say this issue would go away. 

WhatsApp has asked users to agree to the terms and conditions in a more subtle way, using a banner at the top of your Chats list. If you click the x to close it, it will reappear after a while. As the deadline is now approaching, WhatsApp is rolling out a more persistent reminder as shown in our main picture above. It appears for users regularly, though not each time they use the app. 

In a word, yes. There's a 15 May deadline though you can accept at any point after that. Your account won't be deleted if you don't agree to the new terms but WhatsApp says you won't have full functionality of WhatsApp until you accept. 

An early May blog post says: "For the last several weeks we've displayed a notification in WhatsApp providing more information about the update. After giving everyone time to review, we're continuing to remind those who haven’t had the chance to do so to review and accept. After a period of several weeks, the reminder people receive will eventually become persistent."


If you receive a persistent reminder but don't accept, the following will happen: 

If you want to leave, you can still export your chats. 

Contrary to popular opinion, all WhatsApp chats are end-to-end encrypted and can't be accessed by Facebook.

WhatsApp says "the update includes new options people will have to message a business on WhatsApp, and provides further transparency about how we collect and use data. WhatsApp stresses these new features are "entirely optional". 

"While not everyone shops with a business on WhatsApp today, we think that more people will choose to do so in the future and it’s important people are aware of these services. This update does not expand our ability to share data with Facebook."

"We don’t keep logs of who everyone’s messaging or calling. We also can’t see your shared location and we don’t share your contacts with Facebook."

However, WhatsApp added that the business features are part of how the app can be provided for free. In other words, businesses are charged for these features. "Some shopping features involve Facebook so that businesses can manage their inventory across apps. We display more information directly in WhatsApp so people can choose if they want to engage with businesses, or not." 

Facebook does get "some limited data" from WhatsApp - your phone number that you add when you log in and details about your mobile device for example. Many apps have access to this information. 

"We understand some people may check out other apps to see what they have to offer" says the company. "We’ve seen some of our competitors try to get away with claiming they can’t see people’s messages – if an app doesn’t offer end-to-end encryption by default that means they can read your messages." It's clear that Telegram is in the spotlight here, as it doesn't offer default end-to-end encryption, though there is an option for it. Signal is more secure and uses encryption, however, 

Here's WhatsApp's full FAQ on the update if you want more information. 

Writing by Dan Grabham.