Carbonite Online PC Backup - PC review

What would C-3PO say?

Carbonite Online PC Backup - PC
Reviewer
Chris Hall
Review Date
13 January 2009
Manufacturer
Carbonite
Price as reviewed
£33 for 1 PC
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Our score

9/10 9/10 See more with this score

Full Review

Backing-up you important files is becoming more pertinent as more of us increase the number of files we store on our computers, thanks to the rise of the likes of digital photography, downloading music and mobile working. Finding the best backup solution can be something of a challenge, though Carbonite think they have a winner with their Online PC Backup.

Backup options are many and varied these days, from operating system versions, through to local software-free options, hybrid on and off line and totally online versions. As the name suggests, the Carbonite solution is one of the latter, taking your files off into the cloud to keep them safe should the worst happen to your files locally.

The software requires only a quick and small install, before it rolls into action. It will quickly check your online status and then go to work. One of the nice things about getting to know Carbonite, is that the application is very user friendly and even has a quick voiced tutorial to get you going.

But the simple installation goes a step further than many backup solutions, because it will add indicators to tell you what has been backed up and what the status is, by adding coloured dots to files and folders, yellow indicating it is yet to be backed-up, green indicating that it has been done (this can be disabled if you wish). It also enables control via the right click menu, meaning you can force a backup, or remove something from the backup list – much faster than diving into the software and navigating and selection like some other solutions require.

The nice thing about the Carbonite “dots” identification system is that you might stumble across files that are not backed-up that you want to include. You can then easily select them on the fly. With other systems you don’t know what is covered until you look and we soon found that the Carbonite approach won us over.

We found that the files selection for backup was good, including common settings, but essentially it had covered emails and contacts too. One thing that it didn’t by default do is venture into a drive partition, which we had to manually select.

You are also told that your initial backup will take some time, as it always does, with the cited example saying that 5GB of files would take about 2 days. This does seem a little long, considering that a local backup of 5GB would be over in much less time. However much of this delay is down to nothing more than the speed of your connection to the Internet.

This being an online solution, connection to the Internet becomes all important. Carbonite is an always on solution (by default), aiming to provide continual protection. It does optimise use of your internet connection so it doesn’t hog bandwidth or processor power, running discreetly in the background and kicking into full speed when your PC is idle – much the same as many virus protection solutions operate these days. You can force Carbonite to take low priority with your internet connection too, with the software suggesting you might want to do this if you use VoIP or similar, as you could see a deterioration in quality.

If you decide you want to schedule Carbonite to backup at a specific time, you can also select this from the menus, either for a specific time each day, or at different times on each day to fit in with your schedule.

You’ll also find the padlock icon in the system tray, which indicates your current status. Clicking on the icon will open the application, whilst hovering over it will give you a status summary, right click gives you quick access to the main functions. The main InfoCenter screen will give you all the important information, including the file currently backing up, the size of the backup and what is left to go, as well as accessing the restore options.

One thing that does not seem to be present is any way of customising behaviour for differing internet connections. For example you might not want your backup running if you are using mobile broadband whilst on the move, as this may use up any data allowance you have. There is a pause for 24 hours option, however, which will suspend activity and can be easily “unpaused” when you wish to resume, which in the absence of an automated option works well enough.

Verdict

Online backup does have one distinct disadvantage though: you need a connection to be able to backup and restore. Whilst this might seem like a small point, if you find yourself without a regular connection, then you can’t guarantee this is going to be the right solution for you.

Carbonite does have an ace up its sleeve however: it gives you unlimited storage. The pricing structure works on the number of PCs you want to backup, but then you have unlimited data. Other line options will give you a capacity, which if you have an extensive music or photograph collection, is unlikely to be adequate.

Overall Carbonite gives you a comprehensive backup solution, providing the peace of mind needed in these times of increasing digital collections. Simple, easy to use, with unlimited online data, it means you are free from local failure.


Full tags
Software, PC software, Backup Software, Carbonite, Carbonite Online PC Backup
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Comments

  • Here is a detailed review of online backup companies, including Carbonite:

    http://www.backupreview.info/2008/02/02/carbonite/
    Posted by Online Backup, USA
  • I am wondering how they handle the outlook.pst file. Many have very large pst files (1+ GB). The file is changing everytime to receive, send or delete an email or calendar items. Does Carbonite backup the full file everytime? If they do then everyday they might try to backup this file a few times. Do they have the technology to find only the "blocks" of data in the file that have changed and send those? If so when I restore a version do they piece it togather? Can they guarantee the file integrity? I was trying to get an answer from Carbonite but it was not clear. Posted by Moshe, USA
  • Yes, Moshe, Carbonite backs up your Outlook file incrementally, and guarantees the integrity of the restored file using a cryptographic checksum. You can always try the free trial and restore your data to make sure it works well for you. Posted by Gordon, USA
  • If you're looking at Carbonite, be aware that many people have had problems restoring their data. Do your research, first. A few others which may be worth looking at are Mozy and BackBlaze

    http://www.onlinebackupsreview.com/reviews.php
    Posted by Online Backups Review, USA
  • although i like carbonite, i really wish they would offer "cloud" accessible storage. the most useful function is for me to access my files when i am not at my pc. instead i have to carry around a usb key with all of my files.
    i would pay an extra $5 a year for this
    Posted by james murphy, uk
  • Help! Carbonite ate my wedding video, and the video of my child learning to swim! Even after trial period, video files are not by default backed up. In their CURRENT online info, if you dig, you find the following:

    "The default backup does not include programs, system files, temporary files, videos, or individual files greater than 4GB."

    Hidden behind programs and system files. Ouch.

    Worse, you have to explicitly and individually mark every folder from which you want videos backed up, and it only does one level, not subfolders. So each time you shoot a video and load to a folder on your disk drive, you have to remember to explicitly mark that folder.

    So much for the "Completely Automatic" that they claim!

    Who doesn't want to keep their home movies? I thought I was protected. And now that my disk crashed, I'm left stuck. And my wife is pretty sad (and angry) as well.
    Posted by Kevin N, USA
  • James: We do have cloud-accessible storage! Go to www.carbonite.com, and click the Remote Access tab in the upper right corner of the home page.

    Dave Friend, CEO
    Carbonite, Inc.
    Posted by David Friend, USA
  • Kevin: I'm sorry your home movies didn't get backed up. You're not the first person to make that mistake. In the next major release, we're going to be very proactive about reminding users when there might be valuable videos that are not getting backed up.

    Let me explain why we have this video policy, because a couple of years ago we did include all videos in the default backup, and it created even worse problems. Unfortunately, home movies constitute only a tiny percentage of the videos that are on users' PCs. Mostly what you find are huge collections of commercial movies, probably downloaded off the Internet (and many with unprintable file names!). It was not uncommon to find people with more than 500GB of videos. At 2-4GBs/day, the maximum upload speed of a standard DSL, it would take months to back up all this stuff. Meanwhile, important files, like family pictures and movies, office documents, email, and so forth can be stuck in the queue. When a user's PC crashed, we would get letters like "You backed up all my junk TV shows, but you didn't back up my Quicken files?" Backing up subfolders doesn't help, because inevitably people just selected all the movies thinking "Carbonite is unlimited, so why not?" and we were back to the same problem.

    The best solution is better warnings and communications with the user. Maybe someday we'll figure out how to automatically distinguish between a valuable home movie and last week's installment of House.

    Dave Friend, CEO
    Carbonite, Inc.
    Posted by David Friend, USA
  • Have been using carbonite for about a year now and find it great, haven't tried to transfer info to a new computer yet though so we'll see. My data is so valuable that I also run Sugar sync in parallel. And I have a remote computer backed up with a copy of all data as well. I even take a portable HD copy every 3 months as well instead of total everything failure!
    What you do need to be aware of is that the more integrated your backup, the larger the potential to delete files across a range of computers inadvertently. For example, your laptop is stolen, some crazy deletes your folders and seeing this, some backup software deletes the online files and the clone copies on other computers..therefore they are all gone!
    Also check whether backup recreates the file structure when you restore files, or just puts it in a big bucket. The big bucket approach may take you years to rebuild into a file structure!
    Posted by ajb, uk
  • Yes i knew that carbonite would backup the files Posted by Private Detective, India
  • Carbonite one among the best backup remover
    Spy shop
    Posted by Spyshop, India
  • Do you realise that Carbonite exposes ALL your files which are private / not shared to all users via the Carbonite Backup Folder and they cannot offer any solution to this. I am running Vista SP1 and all Carbonite could advise me was to contact Microsoft at 46 uk pounds a throw!!! This is incredibly serious as it undermines Vista's security / privacy between users. Posted by Gail , UK
  • Dear Mr. Friend, CEO,

    I'm having an AWFUL experience with my Carbonite. I have had several online chats and even a remote access/phone conversation with your customer service. Still having the same problem...backup in progress when NOTHING appears to be actually happening. I'll be looking for a different service soon.
    Posted by Presten Petersen, USA
  • Do NOT use carbonite!

    I've been a Carbonite for almost 2 years and found out just the other day that their "automatic" backup doesn't include videos! This wasn't the case before, and they changed their policy without informing anyone!

    Reading David Friend's comments - ever thought of including an optionf or users to backup videos or not; and when ticking the box saying "Yes, do back up those 20 year old videos that I took when my kids were born" it alerts you that this may slow things down?

    Time to move to another service for me; just need to find one that does the trick (Mozy seems ok, or backblaze... or the one F-Secure owns... or really ANYTHING BUT CRAPONITE!)

    M.
    Posted by Papu, England
  • One solution I have for the video backup - I open windows explorer and do a search for *.avi in my video folder where I store all videos. All of the videos come up and I mark them for backup by carbonite.

    I try to do this whenever I load new video on my computer.

    I did lose some videos in a crash back in March (small videos from a digital camera) because of this issue.
    Posted by Charley, USA
  • What does carbonite backup? does it back up your system files and operating system? Posted by DAVID PATRICK, USA
  • I have read that people have had problems restoring from sratch when their PC dies. After settin up Carbonite on the new pc it will start to backup to new pc overwriting the prevous backup. Has someone found a way to stop this happening. eg, putting Carbonite into restore mode before completion the reinstallation of the software on the new pc Posted by Rick, USA

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