T-Mobile G1 with Google mobile phone review

Is this the next big thing?

T-Mobile G1 with Google mobile phone. Phones, Mobile phones, HTC, T-Mobile, Android, Google 0
Reviewer
Stuart Miles
Review Date
30 October 2008
Manufacturer
T-Mobile
Price as reviewed
£price dependent on contract
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Our score

5/10 5/10 See more with this score

Full Review

Smartphones have come along way from the early days of Palm, so can Google and T-Mobile crack it with the G1? Pocket-lint was given a phone ahead of the launch to find out.

There are two elements to the G1, the operating system and the handset design.

Rather than spend too much time on the handset tech specs you can take it as a given it comes with most things: HSDPA, 3.2-inch touchscreen, QWERTY keyboard, Wi-Fi, Bluetooth, microSD slot and 1GB of internal memory.

On the handset front the phone is big, pretty ugly and comes with a number of annoyances. Thick and large, the G1 sports a large touchscreen and an even larger QWERTY keyboard. Double thickness like the HTC Touch Pro, the screen slides out in a semi-circular motion and the whole experience is very much akin to the T-Mobile Sidekick.

Aside from the keyboard which is well spaced out, although difficult to see due to white lighting on white keys, the phone also sports pick up and drop call buttons, a home button, a back button and a Pearl similar to that found on the BlackBerry handsets. If that wasn't enough there is a menu button, volume buttons on the side and a dedicated camera shutter button. If you like buttons you will be fine.

There's an external memory slot so you can build on the 1GB included in the handset, but no 3.5mm headphone jack, although you do get headphones (complete with remote control) in the box that fit the dedicated socket.

Out of 10, the handset design scores about a 3. Yes, it really is that bad when you compare it to other HTC devices, the Touch HD for example, the iPhone, the BlackBerry Storm, even the Samsung Omnia. The word on the street is that Google had a big controlling stake in designing the handset. If that is the case, let's just say it's a good job Google make software applications rather than hardware.

So let's move on to the operating system. A new operating system means plenty of new toys to get used to and with Google at the helm there are high expectations. Well, after spending some time with the handset, we get the feeling that Android has potential, but it's not quite there yet, certainly not from a consumer point of view.

To get started you need a Gmail account. No problem. Easy to set-up and you'll be going in seconds, that is unless you have a Google Apps Gmail account. In what seems to be the most ridiculous move ever, our unit wouldn't accept our Gmail apps login (something the Nokia E71 did within 5 seconds). What this means, is that if you are savvy enough to run your email server via Google you won't be able to use it from the get go. Ok, so it's a bug that's likely to be fixed in the next couple of weeks, but if you are planning on getting one over the weekend, it's worth knowing.

Get past that grumble and the phone OS is easy to use and very intuitive. The touch response is clean and easy and the range of apps on start up cover all that you'll probably need: music, maps, email, browser, contacts, etc. Syncing your contacts book to the phone will require you to use some form of cloud computing (Gmail contacts for example) but it's fairly simple to set-up.

Like the iPhone App Store, Android comes with its own Marketplace and here you can download further apps to personalise your phone some more. For the first couple of months you'll only get free apps and this is likely to stifle what's available, but it will mean you can get used to how the system works without the fear of pressing the wrong button.

Verdict

So should you ditch your current mobile and sign up? If you class yourself as a consumer, most definitely not. The handset will have you laughed at down the pub and the lack of an onscreen keyboard, poor design and overall clunkiness will mean that it's not going to be for you.

If however you consider yourself a geek, want to have the much talked about handset and access to that operating system (rather than the online demo) then go for it, but like Mr Consumer, be prepared to have to fight hard for your choice.

This is one of those classic cases of the operating system having so much potential, but it's not going to be a success from day one. Our suggestion would be to wait 6 months to a year and by then you'll have so many handset choices (perhaps even the Touch HD) that will offer a far better, sexier, more consumer focused, offering that this will be old news and look, well, rather crap.

A great OS let down by a shoddy handset design.

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Comments

  • Your review is the only thing thats crap here just another site thats sucking apples c*ck.

    Your whole review seems to be based on the design which is actually better than the iphone including all this is better than the iphone...

    MMS (picture messages)

    Better Camera

    Removable Battery

    Removable Memory

    Proper Keyboard

    Trackball

    Copy & Paste

    Better Call Quality

    Cheaper and on better contracts

    Faster 3G

    Posted by steven, England
  • Thanks for your comments steven, Just to confirm we aren't about "sucking apples c*ck". We give every product we get in for review here at pocket-lint a fair and unbiased review based on what's good and equally bad about the product in question. In this case the G1 just didn't cut it. Plenty of potential with the operating system, but overall dissapointing on the hardware front. With so many Android based phones expected to be announced this year tying yourself for 18 months wasn't worth it for us, and therefore this isn't a device we would recommend. Posted by stuartmiles, United Kingdom
  • Given some time with my G1 I'd like to offer some thoughts, not all of which are apparently obvious or published on at length that I'm aware of. The handset design isn't that awful, even if it isn't the sexiest looking.

    For me, the hardware falls short in the following:

    Admittedly the camera is weaker than wet toilet paper, but it works well enough (with a different camera app) to get a pass...for a camera phone (IMO).

    A 3.5mm jack, while nice, isn't a deal breaker for me (and there are adapters available, even if not the most elegant solution) - although the inability to have have the phone charging with headphones plugged in is probably a deal-breaker for some.

    The digitizer for the screen is a bit weak (multiple inputs join together once they are close enough to each other) resulting in limited two-finger pinch support (or any other action which involves fingers being close together).

    The phone only has 74MB of available user memory. This memory is also used by the OS for caching and data storage.

    One feature many don't seem to like, but that I appreciate is the hard keyboard. I would still prefer to use a soft keyboard most of the time, but having a 'real' keyboard built in is nice - I'll take the extra thickness.

    My biggest problem is with Android as it is configured on the G1,. As is, it is pretty unpolished. To wit:

    1. No long press on a contact to send e-mail and no 'call contact' option from the built in SMS (ChompSMS fixes the latter).

    2. While Android is 'open', themeing the *default* UI requires hacking the phone for root access and reflashing (by my understanding). A non-issue for many, but a big swing and a miss for what is probably a disproportionately large portion of the early adopters.

    3. The 'back' hard button is sometimes 'back', sometimes 'exit', and sometimes both - confusing and bothersome, especially since the Home key is basically a default 'exit' button.

    4. There is no easily accessible back button in the browser UI. You can press Menu/More/Back or use the hard back key. Great until you accidentally press the hard back key one too many times and exit the browser. There is no forward button.

    5. There is a known security exploit in the default web browser. The patch is in the code tree (has been for some time). Yet no update has been rolled out. Google could at least roll out a patched browser app on the market until the Cupcake update.

    6. The calendar app...ughh. Click on any day in month view and get either a view of that day, or an agenda list of upcoming items (whether or not any of the items are scheduled on that particular day). What you get depends on how you set your preference with a long press in the month view (obvious, right?)...well kind of. Sadly, it seems that if you ever view the Agenda, the month view defaults back to displaying the agenda when you click on any day in a month, thus changing your settings without your input if you had it set to display the day you clicked. 28-31 separately clickable days in month view and I can't ever view the agenda if I want to reliably click a day and go to the day view of the day I clicked.

    7. There appears to be no automated maintenance of memory wasting caches (while it seems that Market doesn't grow unabashedly like it used to, clearing the web browser's cache can make the difference between a stable responsive G1 and lag...lag...wait...force close? no...wait...). Regularly clearing my browser cache keeps an extra 9MB of memory free.

    8. No way to have the market, browser, etc. use the SD for caching...unless the phone is hacked for root access. Pretty inexcusable considering the low cost of SDHC and the anemic amount of memory available to the user.

    9. No multitouch.

    10. No tethering. I just read about an app that can provide this without requiring root access. While that will be a nice change, it should have been possible from the start. I'm guessing T-Mobile may have requested this to prevent their 2G/3G network from getting hammered.

    11. No WiFi calling. This phone has GPS, WiFi, BT, and Cellular & WiFi location. The thing is a veritable communication and navigation powerhouse (as phones go), but it can't make WiFi calls.

    12. Until the RC33/RC8 update the SMS app couldn't save attachments.

    13. Everything missing that will be available in the Cupcake update. These aren't small things - onscreen keyboard, video recorder, A2DP, start voice dial from BT headset (I wonder if this means the voice dialer will finally use the BT microphone instead of the handset mic), etc.

    Other issues (I don't know if these are hardware or software related):

    1. No data during a phone call - so much for looking something up while on the phone with someone.

    2. Unchangeable ring tone on bluetooth headset while phone speaker continues to ring and make other sounds. This makes custom ringtones, etc. useless in noisy situations as you only get a generic ring in the BT headset. My last phone went silent and pumped all sound through the BT when it was connected - as it should be, IMO.

    Bottom line: This phone definitely lets you have your cake, but you still don't get to eat it. Cupcake should change some of that, but my G1's OS and default apps feel like they were developed by people who don't actually use the product.

    I humbly bow to the development community that continues bringing out apps to make up for the many shortcomings of the G1 in its default trim. My G1 is twice the device it was when I purchased it and getting better - now if only Google seemed as excited about the G1 as its owners are.
    Posted by Bruce, USA

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