LOVEFiLM rental service review

Comments

• Just wanted to say, I'm a paying customer of LOVEFiLM and I honestly can't fault them.. Get all my top DVDs on the list quickly, and normally return the same day to recieve a new DVD in the morning! Posted by TigerTails, UK
• blatant blag Posted by w, german
• Member for over one year now, speed of rental turnaround is FANTASTIC, selection is also great, I NEVER find I get ANY titles any quicker for prioritizing, even reserving before release. Overall, great if you cast your net wide and have a good size pool to get random rentals from, I quite like the lucky dip aspect. If ever you get the wrong title or disc sent to you by them in error (speaking from multiple experiences), don't bother to email or complain because you will only get a succession of patronizing standard letter responses which just deny deny deny deny! Posted by ptgooner, UK
• Generally a great service but a word of warning: Lovefilm admit that if you send back too many titles a week you will be de-prioritised for receiving your next disc, which effectively limits how many you can have per month. This is apparently due to their fair use policy, which favours users that return one disc a week over higher-use individuals, who "are probably making illegal copies".
  
  As a high-end user for six months, who had to rely on rental dvds as I had no TV ariel in my rented flat and could not get sky/freeview/virgin, this quickly became frustrating as I returned all 3 of my discs on the unlimited package in 3 days (watching a film a night) only for no new new discs to arrive until halfway through the following week. They did not explain to me that this was why I had no DVDS: when I contacted them they gave me the usual "Sorry, it's unusual, service will improve shortly" response. As ptgooner says, it's pointless appealing to customer services as frankly they are a waste of your time.
  
  So as long as you're not reliant on them for entertainment, and are happy to get a new disc once or twice a week, even on an "unlimited" package, go ahead! For regular light usage it beats a rental shop! Posted by Anonymous, UK
• Lovefilm is the big daddy of all video game cum DVD rental site in the UK. Even Tesco's Entertainment rentals are run by Lovefilm. If you're looking for purely video game rental, look at this website for all active listings of game rental sites in the UK.
  
  www.gamerentalsites.co.uk Posted by pbyeoh, UK
• As a regular Lovefilm customer for several years I have to say that I am now considering ending my membership. The turnaround time used to be very good, but lately they seem to be downgrading me. Sending a disc back on a Monday I would have received a new one by Wednesday in the past. Now, I sometimes haven't received anything by the following Monday. I was impressed - but NOT ANYMORE. Posted by they used to be good, uk