Microsoft responds over Xbox 360 failures

Microsoft has responded to a survey carried out by a website called Game Informer, which claimed that 54.6% of Xbox 360 consoles among the site's readers have failed with the infamous "red ring of death". Here's Microsoft's response in full:

"Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems".

"Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out".

You'll note that Microsoft hasn't disputed the numbers, and it hasn't offered any contrary figures of its own. Nor did it respond to the 62% of customers who found its customer service lacking.


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