"Most, if not all" Sidekick data now recovered

Restoration will begin as soon as possible

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15 October 2009 17:51 GMT / By Duncan Geere

In a happy, if unexpected, twist to the Sidekick data-loss fiasco, Microsoft has confirmed that it's managed to recover pretty much everything.

Roz Ho, Microsoft's VP of Premium Mobile Experiences, posted on the Sidekick forums that the company has managed to get back "most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage".

That'll come as a pleasant surprise to many users, but it could also disappoint others who'd already decided what they were going to buy with the $100 T-Mobile gift card that was being offered as compensation.

Contacts will be restored first, then calendar entries, notes, tasks, photographs and high scores in that order. Microsoft has also changed its data management policies to try and prevent anything similar from occurring again.

Microsoft has also revealed what went wrong - in broad terms at least - "the outage was caused by a system failure that created data loss in the core database and the back-up".

All's well that ends well?

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