Rail operator to Twitter train delays

First Capital Connect offers updates via micro-blogging service

21 May 2009 17:36 GMT / By Amy-Mae Elliott

In what's being called a first for a rail operator, First Capital Connect has turned to Twitter to keep its customers informed.

The train co will use the micro-blogging service to update passengers about delays and problems with the rail network they are travelling on.

Katey Burton, FCC's digital marketing manager, told Brand Republic: "When Twitter's popularity in the UK started to grow, we decided it could help us provide our customers with relevant, timely information to help make their journeys easier during times of disruption".

"We believe the service is a first for a rail operator and will really help and inform customers both now and in the future as Twitter develops".

First Capital Connect passengers can follow @FirstCC on Twitter and the system will alert customers when problems occur.

Full tags

Software, Twitter, Trains, First Capital Connect