Games may have to offer 2-year warranty

EU proposal "must be careful not to stifle new ideas"

Image Credit: yhancik on Flickr

15 May 2009 17:40 GMT / By Duncan Geere

A new EU proposal could force video games developers to provide a 2-year guarantee on their games. Commissioners Viviane Reding and Meglena Kuneva want to extend the reach of the EU Sales and Guarantees Directive.

However, games publishers have reacted angrily against the proposals, with Dr Richard Wilson, head of the video games developers' association Tiga, saying: "If there is an onus on developers to have software that is 'near perfect' then it could stifle new ideas as people could end up just playing it safe".

A warranty would force retailers to give a refund if a game has a show-stopping bug that prevents the user completing it. Consumers would have a right to get a product "that works with fair commercial conditions".

The Business Software Alliance points out that: "Digital content is not a tangible good and should not be subject to the same liability rules as toasters. It is contractually licensed to consumers and not sold".

EU commissioners describe that licensing system as "unsatisfactory", as it exempts the developers from "a minimum 2-year guarantee on tangible movable consumer goods" that's currently guaranteed by European law.

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Comments

  • Goodbye £30, hello £100 games. Posted by Sane, UK
  • Thats the entire MMO games industry sunk! Posted by Nyadach, UK
  • I don't think this would apply to subscription game's as that would be like forcing router manufactures to offer 2 years guaranteed connectivity! you pay for the subscription separately.

    It would protect customers from buying games that don't work and then having know one to turn to when it doesn't work. I've bought a few games only to find out they either don't work or are as buggy as hell, I look on the forum only to find out that a patch is in the works! or sometimes told nothing and ignored.

    If you bought a toaster and it didn't work and took it back to the shop where you got it, you would get your money back!

    If you buy a game that doesn't work you cant take it back, you can't return it to the manufacturer, And If they do take the tame to patch it they tell you its going to take a month and not to complain!!

    Game developers take advantage of the rules as they are now to release games before they are ready, to cover costs. they then use the money from the sales to finish the game, literally using there paying customers as beta tester. The problems come from that fact that if a game sells badly they have no insensitive to finish leaving the customer holding the baby!
    Posted by Max, UK
  • If only this had been in place when Stalker/any EA game came out.. Posted by Chris, England
  • This would usher in the end of the crappy movie-tie-in game though. And maybe might force EA to make games like Fifa not break down at random intervals (might even move them off those shitty EA servers as well...or at least improve them)

    Seriously though, considering PC software is also licensed and not actually sold, how come this legislation seems to be only covering games? The amount of times I've had software issues on my PC vastly outnumbers the amount of problems I've had with games.
    Posted by Mykie Rowan, UK
  • about time too. I am sick of buying sub standard games from lazy developers who rush them out to maximise profits. I'd rather pay more money and have a better game. Its not like the trade in values are ever going to improve so we're better off just keeping what we buy. developers currently have carte blanche to sell a substandard product, finally...something good came out of brussels Posted by rob, uk
  • Its about time, the day of sloppy coding is at an end :). Programmers have been getting away with this for years I wonder if Microsoft should have this slapped on em when releasing things like Windows? Posted by Ed, UK

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