ASA says it's fair to call 250MB "unlimited"

"Far in excess of the amount of data that an average customer would use"

15 January 2009 14:01 GMT / By Amy-Mae Elliott

The Advertising Standards Authority has okayed an advert that described 250MB as an "unlimited" amount of data.

The ad, from Carphone Warehouse spin-off e2save, promised "unlimited data" on an Orange contract for the BlackBerry Bold.

But, in the small print was the disclaimer "250MB per month", something a member of the public complained to the ASA about.

But, after consulting with Orange - who claimed the average customer would not go over that limit - the advertising watchdog has deemed that this is fair.

"We considered that the vast majority of customers were unaffected by the data limit, and we therefore concluded that the fair usage policy did not contradict the claim 'includes unlimited data'", stated the ASA in its adjudication statement.

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Comments

  • What next - 250Mb as unlimited DSL ? Thin edge of the wedge. Posted by Adrian, UK
  • So something is unlimited as long as most people would never reach that limit? That must mean olympic sprinters can run at unlimited speed, people over 7ft are infinitely tall and 120-year-olds live forever. Posted by Gerard Krupa, UK
  • In my opinion, the use of the word 'unlimited' in cases when the vendors knowingly impose limits, even when they do make reference to the limit somewhere later in the description of the product, is fraudulent. If they're not sure exactly what the word means it's easy enough to find the definition by looking it up in the dictionary, yet these companies (like many other broadband suppliers) are able to use it to draw customers in, only to subsequently replace it with the exact opposite. They should not get away with it.

    The good news is that the ad wasn't exactly 'okayed' as this article suggests; the ASA did uphold part of the complaint, and as a result the advert should not be seen again in it's current form.
    Posted by LeeS, England

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