Apple investigating MacBook errors

28 November 2008 16:25 GMT / By Katie Scott

Apple has admitted that it is having to investigate two graphics problems that are affecting its new MacBook Pros and MacBooks.

The first problem is being named, "the black screen of death" by some of the owners affected and causes an error in the MacBook Pro when the user is playing games.

Says AppleInsider: "Users report that their screens go black after just a few minutes of gaming, while the system locks up and the audio enters into an infinite loop".

Users then have to restart their Mac using a hard reset.

Games affected include Call of Duty 4, World of Warcraft, Age of Empire III, Command and Conquer, Oblivion, Company of Heroes, and others.

Apple has apparently acknowledged the fact that there is a problem and says an Apple Support forum member by the name of omv: "Just spoke to AppleCare UK and they also confirm Apple are [sic] aware of the issue and are investigating".

However there is also a problem that is affecting both the new MacBooks and MacBook Pros.

Users are reporting wave-like video distortions while scrolling in web browsers viewing HD content.

The web reports suggest that the distortions do not appear while running Windows.

Apple is said to be aware of the issue, and is already working on a software fix according to another Apple Support forum member.

Full tags

Hardware, Apple, Apple MacBook Pro, Software