This article has been written on a train. That’s not all that unusual, to be fair. But this train isn’t moving. In fact, it hasn’t moved for quite a while. Unfortunately, that’s not all that unusual either.

It’s infuriating. We commuters pay a significant portion of our wage to companies for a less than satisfactory service.

Delays are an everyday event. And even total system meltdowns aren’t all that rare. The slightest incident on the UK’s rail network can have a knock-on effect for days, and seasoned travellers are used to seeing the occasional irate commuter blow up in the face of some poor rail worker.

But it’s not usually their fault. In fact, it’s rarely the train company’s fault either. Most of the time the issues are caused by the company that actually runs the infrastructure: Network Rail. And every year, they pay the various rail franchisees millions in compensation. Those millions are then meant to be passed on to customers. But, and it’s a multimillion pound “but”, you’ll only get compensation if you claim.  And, the rail companies don’t exactly make that very easy. Yes, it’s better than it was, but knowing whether you qualify for a refund or not is sometimes confusing.

That’s why, today of all days,, has struck a chord.

Here, you can set up email alerts for the routes you use most often. For a modest fee, they will let you know when you might be entitled to compensation and even send you the links to make your claims. You can try it for a month for free, just to see how much you could be entitled to.

Simple, affordable, and very straightforward. Unlike a typical rail joinery.

And no, this train still hasn’t moved…