NOW TV apologises for Premier League outage, hands out £10 shopping vouchers (updated)
UPDATE: Pocket-lint has spoken to Sky and Now TV to get some clarification and has updated some of the details below....
NOW TV, the video streaming service from Sky, has suffered a few dips in its service recently. It struggled during the 9pm showing of the first episode of Game of Thrones, which prompted the company to send out free one month entertainment passes to those affected, and more recently the service was unavailable during the Premier League season finale matches, meaning those who paid for a one day sports pass missed the climax.
After floods of complaints, Sky soon offered to refund the passes, which cost £9.99 each, and gave Sky Sports Pass customers affected am additional day pass to say sorry.
It has now sent some entertainment and movie subscribers who will also have been unable to access their services at the time an apology and a £10 voucher that can be redeemed in a host of UK retailers, including Amazon, Sainsbury's, Asda, Argos and more.
"We know NOW TV hasn't been working as it should have been recently and we're incredibly sorry for the interruptions to your viewing. Because of the problems you have experienced, we'd like to offer you a £10 voucher which you can redeem from a wide range of shops," director of NOW TV Gidon Katz says in an email sent to users who suffered the outage.
"We want to assure you that we're working tirelessly on this complex technical issue. This is our top priority and the whole NOW TV team is focused on making sure we are doing everything we can to make things better.
"We're sorry for not delivering the high-quality service you rightly expect from us."
NOW TV has also recently cancelled plans to raise the price of its Entertainment Month Pass service. It will remain at £4.99 a month.