Customers of O2 can find out their account information and other details without having to contact customer services, thanks to a Twitter initiative launched by the company. Called #TweetServe, the program allows them to tweet @O2 using specific keywords and the information requested will be be sent in return in the form of a direct message.
Keywords that the system recognises include #charges, which will display a customer's current Pay Monthly bill balance or, if they are on Pay & Go, their remaining credit. There are also ways to see how many inclusive minutes, texts or data allowance is left on an account by using the hashtags #minutes, #texts, or #data. Plus, Android, Windows or iOS handset owners can find out if there are updates for their device by tweeting #android, #windows, or #ios.
The last commands currently available are #handsets and #offers. These will display special offers or deals on new phones.
Customers can opt out of a #TweetServe at any time after they've signed up by tweeting #stop to the O2 Twitter account.
"#TweetServe marks the next stage of our digital customer service transformation, which reflects the changing expectations of our customers," said Feilim Mackle, sales and service director at Telefónica UK.
"As one of the first UK communications companies to have joined Twitter and with the greatest number of followers, we’re committed to keep pushing the boundaries in social media."