Google has responded to controversy over account deletions from its new Google+ social network, laying out future plans to stop accidental profile suspensions.
A post by Google's own Robert Scoble explains a conversation had with Vic Gundotra, the company's senior vice president of engineering, regarding account management.
"He says they have made some mistakes while doing the first pass at this and they are learning. He also says the team will change how they communicate with people. IE, let them know what they are doing wrong, etc." explained Scoble.
This should, in theory, mean plenty of prior warning before your account is deleted. Those who have unusual nicknames or spell their names using different characters, should hopefully now find Google warns them if they have their account flagged.
Section 13 of the company's User Content and Conduct Policy outlines exactly why accounts began disappearing:
“To help fight spam and prevent fake profiles, use the name your friends, family or co-workers usually call you. For example, if your full legal name is Charles Jones Jr. but you normally use Chuck Jones or Junior Jones, either of those would be acceptable.”
Scoble said he pushed for a better appeals process and explains that Gundotra is well aware that mistakes were made the first time round. Gundotra also said that he is working on getting Google+ pseudonym savvy.
Bradley Horowitz, Google+'s VP of product, further cleared up Google's approach to accounts with a post following on from Scoble's.
He mentioned that Google are looking at ways of improving the signup process, meaning that problems will be less likely in the future. Finally Horowitz debunked the myth that a Google+ suspension leads to your entire Google account being blocked.
Google+ is still in its infancy, taking baby steps towards improvements that will likely bring the social network up to speed with competitors. Crucially the company still hasn't begun supporting proper Google apps accounts, nor has it begun to integrate many of its other services. Once the ball gets rolling however, and + begins to take on all of Google's products, expect a social network like no other.