8 July: iPhone 4 return D-Day (or is it?)
Following the news that Apple has issued an official statement on the state of the reception problems of the iPhone 4, we thought it would be worth looking into when you actually need to return it if you really aren't that happy.
Apple in its open letter states:
"As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund".
Well, that all seems pretty straight forward doesn't it? Except that it isn't. For you see, the 30-day returns policy may well be in place across the pond in the US and you can read all about it here in a special section of the sales terms and conditions on Apple's US website, but over here in Britain it's not the case.
You get just 14 days to make up your mind, and before you ask, there is no specific iPhone policy either.
So, we called the Apple Store in Regent Street. And the one in Milton Keynes. And the one in Manchester. And we were told the same thing everytime - the UK's return period is 14 days. Not 30.
You need to get your iPhone 4 back to the shop by 8 July if you want a refund.
Oh, and for those in the US, that magical date is 23 July.
We're not advocating a mass return of iPhone 4s here. We're simply giving you the facts. If you're not happy with your iPhone 4 then return it within the stated period for a full refund. If you are, then hooray, and good for you - you've got one of the best smartphones on the market.
We have to say that our experience of dealing with Apple in the past when it comes to returning stuff is pretty exemplary. It has never quibbled about giving us a refund if we've taken a product back within the 14 days and it has also swapped our devices for new ones at the first sign of a fault within the warranty period.
If you do decide to return your iPhone 4 then you should have no problems. But ask yourself why you're returning it first. Because it's faulty or because you've been scared by the hype over the signal issues?